Free BPO Training Programme

Business Process Outsourcing, or BPO, started as a concept where companies outsourced certain functions like Finance, HR, Customer Contact etc. to service providers. The reasons why companies out source could be any of the following –
• The BPO service provider would deliver the service at a lower cost
• The BPO service provider would be more efficient and deliver higher quality services
• The company does not want to spend time and effort on repetitive, non-core processes but wants to focus on its core business
India proved to be a source of low cost, high quality talent, and so the concept of Off shoring work from other geographies (typically Western) to India was introduced. Over the last several years, the industry has matured such that clients do not look at India only for low cost, but also for providing higher quality services which are sophisticated and specialized.
Since its inception, the Business Process Outsourcing industry in India has shown aggressive growth, both in terms of scale and scope. It is an industry which provides business support services to clients across the world, and has proven to be a source of employment for a large number of people in India. The last Fiscal Year (FY) was one of significant growth for the IT-BPO sector in India. Indian IT-BPO grew by 33% in FY08 to reach $64 billion in aggregate revenue, thus re-validating its strong fundamentals, despite concerns of a slowing US economy and supply constraints. BPO services exports stood at $12.5 billion, up by 30% (USD) accounting for over 1/4th of the export aggrigate, and is the fastest growing segment across software and services exports driven by scale as well as scope.Direct employment in Indian IT-BPO crossed the 2 million mark, an increase of about 389,000 professionals over FY2007; indirect job creation is estimated at about 8-9 million. The BPO sector alone provides direct employment to about 700,000 people

The BPO sector provides a wide range of services to clients – these could be across Finance and Accounting (F&A), Human Resources (HR), Procurement, Technical Support, Customer Contact, Sales Support and Service, Learning Solutions etc. The clients for these services could be from any industry, and these services are typically referred to as Horizontal BPO services Apart from these, there are services which are offered to clients from specific industries – Insurance, Pharmaceuticals, Travel, Healthcare, Banking etc. The BPO services are tailor-made for the requirements of these industries – such services are called Vertical BPO services. There are more evolved and complex services offered to specific segments like Legal, Analytics etc. They are similar to BPO in many respects, but are typically of higher complexity. These service providers are called Knowledge Process Outsourcing, or KPO, providers. All the three types of BPO services are currently growing aggressively, and India is recognized as a global leader across these segments.

1. The student will observe strict discipline and decorum at the center and in case of any indiscipline or misconduct, student will be liable to expelled from the center without any notice.
2. Every student of the center is required to attend his/her classes regularly and punctually. Student will be required to put in minimum of 80% of attendance in classes, failing which his/her stipend will not be issued.
3. A copy and a pen must be with the student while attending the class.
4. Student found guilty of academic misconduct, including plagiarism and cheating, either directly or indirectly through participation or assistance, are to be dealt with sternly by the center.
5. Each student will have to study at least 5 to 6 hrs per day including theory and practical classes as per the syllabus.
6. In case of any hardware/software failure of a computer system the center may adjust students with other groups till the fault rectified.
7. No mobile phone, Pager, IPods, or any electronic items is allowed in the center during the class hours.
8. Presence in each module examination is compulsory otherwise stipend will not be paid.
9. Assignments and exercises given by the instructor during theory and practical classes must be completed by the candidates.
10. Once entered in the training center student will not allowed to go outside or here and there without the permission of the Manager/instructor.
11. Smoking, chewing of tobacco and chewing of chewing gum is not allowed in the premises of the center.